Case Studies > Addison-HVAC Enhances Maintenance Operations with UpKeep Mobile's Offline Capabilities

Addison-HVAC Enhances Maintenance Operations with UpKeep Mobile's Offline Capabilities

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Networks & Connectivity - WiFi

Applicable Industries

Paper & Pulp
Telecommunications

Applicable Functions

Maintenance

Use Cases

Asset Health Management (AHM)
Predictive Maintenance

Services

Training

About The Customer

Addison-HVAC is a well-established manufacturer of dedicated outdoor air systems (DOAS) based in Orlando, Florida. The company specializes in HVAC cooling and dehumidification equipment for commercial and industrial applications, offering a variety of energy-efficient options. The maintenance team at Addison-HVAC consists of five technicians, including a maintenance supervisor. The team previously relied on manual processes for managing maintenance activities, which were inefficient and messy due to the nature of their work.

The Challenge

Addison-HVAC, a leading DOAS manufacturer based in Orlando, Florida, faced significant challenges in managing their maintenance activities. The company employed a team of five technicians, including a maintenance supervisor, who relied on a physical paper request box and an Excel spreadsheet for managing maintenance tasks. This manual process was not only time-consuming but also messy, as technicians often had grease on their hands from working. Moreover, the team had limited Wi-Fi or internet access about 70% of the time due to spotty coverage inside the facility and remote work locations. This lack of consistent internet access posed a significant challenge to the efficient execution and recording of maintenance tasks.

The Solution

The implementation of UpKeep's new offline mobile capabilities revolutionized Addison-HVAC's maintenance operations. The solution allowed for the creation of digital work orders that could be systematically reviewed, assigned, and completed. The offline mobile capabilities provided a seamless transition between offline and online situations, enabling technicians to work uninterrupted even without Wi-Fi or internet access. All necessary information, such as pictures and checklists, was automatically available offline, and work orders would sync once a Wi-Fi connection was re-established. The solution was intuitive and user-friendly, requiring no additional training for the team.

Operational Impact

The implementation of UpKeep's offline mobile capabilities has significantly improved Addison-HVAC's maintenance operations. Technicians can now perform their maintenance activities, capture information in real-time, and sync that information effortlessly without any additional steps. This has not only streamlined the process but also improved the accuracy and completeness of the knowledge base. The offline mobile capabilities have also increased adoption among the technicians, as they can continue working without interruption or needing to go back and fill out notes after the work is completed. Looking forward, the company is excited to explore the reporting and analytics provided by UpKeep and transition to predictive maintenance.

Quantitative Benefit

The team now has continuous work capabilities, regardless of internet access, improving productivity.
The solution has improved the knowledge base by capturing information in real-time.
The offline mobile capabilities have led to higher morale across the team.