Software AG > Case Studies > Amdocs: Partner Innovation Award Winner

Amdocs: Partner Innovation Award Winner

Software AG Logo
Customer Company Size
Large Corporate
Country
  • Worldwide
Product
  • Amdocs Solution Book
  • ARIS software
  • Amdocs CRM
Tech Stack
  • BPM methodology
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Cost Savings
Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Telecommunications
Applicable Functions
  • Business Operation
Use Cases
  • Collaborative Robotics
  • Predictive Maintenance
Services
  • System Integration
  • Software Design & Engineering Services
About The Customer
Amdocs is a global market leader in customer experience software and services for the communications, media and entertainment industry. The company specializes in customer care, billing and order management systems for telecommunications carriers and Internet service providers. The Amdocs portfolio simplifies the customer experience and enables telco companies to harness and capitalize on the data explosion, stay ahead with new digital services and improve operational efficiency. Serving customers in 60+ countries, Amdocs employs 20,000 people and had revenues of $3.2 billion in 2012.
The Challenge
Tier-1 and Tier-2 telco companies—big and complex organizations—rely on Amdocs to support their business and operational transformations into Digital Enterprises. Such massive transformations involve many different stakeholders, each with a different focus, view and interest. Managing these stakeholders and assuring clear communications during a large-scale project is absolutely critical to success.
The Solution
Amdocs developed the Solution Book, an innovative collaboration platform based on Software AG’s ARIS software and BPM methodology. The book applies telco best practices for building relationships between various dimensions of an enterprise architecture—business processes, functional solutions, KPIs and value. ARIS acts as a unified platform to meet both business and technological requirements.
Operational Impact
  • The Solution Book significantly improves the way Amdocs collaborates with customers, creating true social platform.
  • It’s quickly becoming an integral part of Amdocs CRM and billing transformation projects.
  • Using the Solution Book, Amdocs can efficiently manage interactions with project stakeholders, from scoping to design and development.
  • Thanks to ARIS, standardized and automated processes and deliverables reduce project costs and enable Amdocs to re-use capabilities from project to project.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.