Qlik > Case Studies > Arbinet achieves critical business visibility with QlikView

Arbinet achieves critical business visibility with QlikView

Customer Company Size

Large Corporate

Region

America
Asia
Europe

Country

United States
Hong Kong
United Kingdom

Product

QlikView

Tech Stack

Oracle
Excel
IBM Power 570

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Revenue Growth

Technology Category

Analytics & Modeling - Real Time Analytics
Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Telecommunications

Applicable Functions

Sales & Marketing
Business Operation

Use Cases

Real-Time Location System (RTLS)
Predictive Quality Analytics

Services

Data Science Services
System Integration

About The Customer

Arbinet-thexchange, Inc. is a leading provider of voice and IP solutions for buying and selling telecommunications capacity. The company provides marketplace and managed solutions for buying, selling, routing and settling telecommunications capacity – an online exchange for telecommunications minutes just as financial brokerages are for securities. Customers and suppliers include fixed line, mobile, wholesale and VoIP carriers as well as ISPs, calling card and content providers around the world who buy and sell voice and IP telecommunications capacity and content. The New Brunswick, New Jersey-based company – with offices in Chicago; Herndon, Virginia; Hong Kong; London; Beirut; and Guatemala – routes approximately 2% of the world’s international voice traffic to more than 1,300 destinations.

The Challenge

Arbinet-thexchange, Inc., a leading provider of voice and IP solutions for buying and selling telecommunications capacity, was facing a challenge of limited insight into their daily financial and operational performance. They were primarily relying on spreadsheets to calculate revenue month-to-date for decision making and for revenue forecasting. The company could not pinpoint how minutes were used, pricing of various voice services at current transaction levels, where revenue was made and lost, how traders were performing, or market trends. The requirements to gather data, download to spreadsheets and execute macros were manually intensive. While providing more insight into Arbinet’s true performance, the time required for information analysis still delayed response times to business trends.

The Solution

Arbinet deployed a sophisticated enterprise application of QlikView to its field and senior management team across 5 business functions within 12 weeks. With QlikView, Arbinet now analyzes –on a daily basis – revenue by customer and telecom service; minutes traded, routed and settled by customer and service; pricing by customer and service; and more, to know where revenue is made and lost, accelerate business decisions and improve profitability. The QlikView application integrates analysis of disparate data formats from transactional and billing Operational Support Systems (OSS), enabling Arbinet to achieve a near real-time view of operational performance and business trends. The QlikView analysis covers dimensions such as revenue by customer and product; minutes traded, routed, and settled by customer and product; and pricing by customer and product on a near real-time basis.

Operational Impact