Automating Hospital Processes for Enhanced Patient Care: A Case Study of Chris O’Brien Lifehouse
Technology Category
- Application Infrastructure & Middleware - Event-Driven Application
Applicable Industries
- Education
- Life Sciences
Applicable Functions
- Quality Assurance
Use Cases
- Additive Manufacturing
- Supply Chain Visibility
- Time Sensitive Networking
Services
- System Integration
- Training
About The Customer
Chris O’Brien Lifehouse is a non-profit cancer hospital based in Sydney, Australia. The hospital provides an integrated service including advanced onco-surgery, chemotherapy, radiation therapy, clinical trials, research, education, complementary therapies, and psychosocial support. The hospital opened in 2013 with best-in-class clinical and nonclinical systems. The hospital uses Nintex K2 Five to gain greater visibility into processes, save time, deliver value to the organization, and focus more on quality of care.
The Challenge
Chris O’Brien Lifehouse, a leading cancer hospital based in Sydney, Australia, was grappling with the challenge of improving its legal processes. The hospital had several systems in place for visibility and consistency, but a large number of manual processes were still being relied upon. The hospital had turned to SharePoint and InfoPath to improve these processes, but found that they still required more speed in delivering the end product and more visibility into the processes. They needed a robust, flexible solution that could integrate with, and pull data from, several systems simultaneously. Additionally, they needed forms and workflows that were simple enough for end users to utilize.
The Solution
The hospital turned to K2 Software to digitize workflows and forms, thereby increasing accountability and efficiency. K2 Software provided Lifehouse with a quick and easy solution that was superior to anything else they had witnessed in the market. The hospital implemented several K2 Software solutions across the organization, all of which received positive feedback. The Policies and Procedures automated solution, made up of different workflows, greatly reduced the time needed to monitor and report. It allowed staff to submit a document for review, alert reviewers, add comments, and provided feedback mechanisms and independent task allocations. The solution’s workflow view helped them find bottlenecks and check the status of workflows without developer interventions. The Printing Application workflow increased accountability for large volumes of color printing and copying, giving users the ability to apply for printing privileges via a web form, alert approvers of a new application quickly, and integrate groups with an active directory of approved applications.
Operational Impact
Quantitative Benefit
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