CyberArk > Case Studies > Bouygues Telecom Secures Critical Business Systems and Maintains High Levels of Customer Service with CyberArk Solutions

Bouygues Telecom Secures Critical Business Systems and Maintains High Levels of Customer Service with CyberArk Solutions

Customer Company Size

Large Corporate

Region

Europe

Country

France

Product

CyberArk Privileged Access Manager Solution
CyberArk Secrets Manager

Tech Stack

Privileged Access Management
Secrets Management
Virtualization

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Digital Expertise
Productivity Improvements

Technology Category

Cybersecurity & Privacy - Identity & Authentication Management
Cybersecurity & Privacy - Security Compliance
Cybersecurity & Privacy - Network Security

Applicable Industries

Telecommunications

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Cybersecurity
Remote Control
Regulatory Compliance Monitoring

Services

System Integration
Cybersecurity Services
Training

About The Customer

Bouygues Telecom is one of the largest communications service providers in France, delivering innovative products and services to 10.9 million mobile and 1.3 million fixed broadband customers, including more than 1.45 million professional and corporate clients. The company has a strong security culture and takes data protection very seriously. With an annual revenue of 9.4 billion USD in 2011 and over 6,000 employees, Bouygues Telecom is a major player in the French telecommunications industry. The company is committed to maintaining high levels of customer service and ensuring the security of its vast quantities of sensitive customer data.

The Challenge

As one of the largest telecommunications providers in France, Bouygues Telecom is entrusted with vast quantities of sensitive customer data and is conscious of its duty to protect this information. Prior to the deployment of CyberArk solutions, Bouygues Telecom had two custom-built in-house systems in place to manage their privileged accounts, including one repository through which the company stored and managed internal passwords. However, both custom-built systems were becoming outdated and would have been extremely costly to overhaul. Crucially, the existing models were also unable to deliver the level of security and scalability necessary to meet the company’s growing needs. As a result, Bouygues Telecom looked to vendor solutions in a bid to better secure and manage the large number of privileged credentials existing in the corporate network.

The Solution

Having reviewed several vendors and competing solutions, Bouygues Telecom decided to work with trusted security expert CyberArk and implemented the CyberArk Privileged Access Manager Solution. The deployment process was completed in just three months, significantly faster than the 9-18 months it would have taken using their existing solution. CyberArk solutions allow Bouygues Telecom to manage and secure the company’s IT infrastructure, and also isolate business-critical systems from potential malware attacks by continuously monitoring critical servers, databases, web applications, and virtual environments. Bouygues Telecom has further extended the implementation with the roll-out of the CyberArk Secrets Manager, part of the Privileged Access Manager Solution. Secrets Manager delivers secure, flexible, and robust authentication, while simplifying large-scale projects by eliminating hard-coded passwords and visible credentials from applications and scripts. The solution is also easily scalable over multiple platforms and sites.

Operational Impact

Due to the rapid deployment process of CyberArk solutions, Bouygues Telecom benefited from enhanced security and compliance assurance with immediate effect.
CyberArk provided the most comprehensive solution on the market to meet constantly evolving regulations.
CyberArk solutions are easily scalable and will grow with the business – supporting a move to virtualize much of the corporate environment in the future.
A security solution which enables the company to maintain continuous business operations critical to sustaining its excellent standard of customer service.
Bouygues Telecom is now able to handle any future IT emergencies with ease, as the CyberArk solutions provide reliable and secure privileged access when needed.

Quantitative Benefit

The implementation of CyberArk solutions was completed in just three months, compared to the 9-18 months it would have taken using their existing solution.