CFM Heats Up E-Business With Sage 100 ERP
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Sage 100 ERP
- e-Business Manager
- .inquiry
- .order
- Credit Card Processing
Tech Stack
- ERP
- E-commerce
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Revenue Growth
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Electronics
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
CFM Equipment Distributors, Inc. is a HVAC wholesaler based in Sacramento, California. The company operates two warehouses and is planning to open a third one. CFM has a total of 38 employees. The company was looking to expand its business without adding more staff in customer service. To achieve this, CFM decided to leverage e-commerce and needed a solution that would allow their customers to check real-time inventory across their warehouses and place orders online.
The Challenge
CFM Equipment Distributors, Inc., a HVAC wholesaler based in Sacramento, California, was looking to expand its business without adding staff in customer service. The company wanted to leverage e-commerce to achieve this goal. They needed a solution that would allow their customers to check real-time inventory across their warehouses and place orders online. The company was also looking for a solution that was easy to implement and use.
The Solution
CFM implemented Sage 100 ERP with a full complement of e-commerce modules including e-Business Manager, .inquiry, .order, and Credit Card Processing. The Sage 100 ERP real-time inventory system allows customers to check whether the HVAC equipment is in stock in CFM’s warehouses. A customization to e-Business Manager provided by their reseller allows customers to see if an item is not in the warehouse closest to them, they can make a decision about ordering from CFM's other location. The implementation of e-commerce was surprisingly easy for CFM. The e-Business Manager was easy to plug in and use, and their customers found it easy to use as well.
Operational Impact
Quantitative Benefit
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