Chempax gives companies the competitive edge in Customer Service
Region
- America
Country
- United States
Product
- Chempax
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Chemicals
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- Software Design & Engineering Services
About The Customer
Lintech International of Macon, Georgia is a company with a “Global Reach and a Local Touch.” Lintech serves the Chemical Distribution market by providing a comprehensive line of quality raw materials with superior sales representation and the highest level of service. The company was facing challenges with their outdated software solution that was not serving their needs efficiently. They needed a solution that could streamline their customer service processes, handle separate pricing for each customer, combine orders from many warehouses, show everything the customer purchased, and provide an integrated CRM package.
The Challenge
Lintech International, a company serving the Chemical Distribution market, was struggling with an outdated software solution that was not meeting their needs efficiently. They needed the ability to email order confirmations and invoices to their customers in a timely manner. The company was using two separate systems to support their sales representatives (CRM) and accounting staff, which was slowing down communication and required dual maintenance.
The Solution
Lintech instituted a meticulous evaluation process with a defined set of criteria to find an improved software solution. Their primary objective was to streamline customer service processes. They needed a system that could handle separate pricing for each customer, combine orders from many warehouses, show everything the customer purchased, and provide an integrated CRM package. They chose Chempax because it was able to provide all these capabilities. The fact that Datacor, the company behind Chempax, specializes in the chemical industry was a clear advantage.
Operational Impact
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