Chempax gives companies the competitive edge in Customer Service
地区
- America
国家
- United States
产品
- Chempax
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 化学品
适用功能
- 商业运营
- 销售与市场营销
服务
- 软件设计与工程服务
关于客户
Lintech International of Macon, Georgia is a company with a “Global Reach and a Local Touch.” Lintech serves the Chemical Distribution market by providing a comprehensive line of quality raw materials with superior sales representation and the highest level of service. The company was facing challenges with their outdated software solution that was not serving their needs efficiently. They needed a solution that could streamline their customer service processes, handle separate pricing for each customer, combine orders from many warehouses, show everything the customer purchased, and provide an integrated CRM package.
挑战
Lintech International, a company serving the Chemical Distribution market, was struggling with an outdated software solution that was not meeting their needs efficiently. They needed the ability to email order confirmations and invoices to their customers in a timely manner. The company was using two separate systems to support their sales representatives (CRM) and accounting staff, which was slowing down communication and required dual maintenance.
解决方案
Lintech instituted a meticulous evaluation process with a defined set of criteria to find an improved software solution. Their primary objective was to streamline customer service processes. They needed a system that could handle separate pricing for each customer, combine orders from many warehouses, show everything the customer purchased, and provide an integrated CRM package. They chose Chempax because it was able to provide all these capabilities. The fact that Datacor, the company behind Chempax, specializes in the chemical industry was a clear advantage.
运营影响
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