Continuously up to date in the cloud with ARIS
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- ARIS Cloud
- ARIS Connect
- ARIS Aware
Tech Stack
- Cloud Computing
- Process Management
- Dashboarding
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Digital Expertise
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Nationwide is a British mutual financial institution and the largest building society in the world. With headquarters in Swindon, the company is a leader across broad areas of banking, savings, mortgages and loans. For well more than a century, Nationwide has put its customers first, living up to the ideal to “protect what matters today and to prepare you for what comes tomorrow.” Today, Nationwide has more than £200 billion in statutory assets and 15 million customers. The company has prospered by putting its customers first and providing a human face to banking. Through turbulent and steady times alike, Nationwide has done this by staying ahead on innovation, trustworthiness and security.
The Challenge
Nationwide, a British mutual financial institution, was looking to make business information more accessible to non-process experts. The company wanted to derive value from new ARIS capabilities closer to their release and needed an innovative end-to-end process to support cloud deployment and upgrade. The initial upgrade and move to the Cloud went smoothly, but at the first upgrade, there were major problems. The project was on the verge of failure but Software AG and Nationwide took an all-hands-on-deck approach to find a solution. A new end-to-end Release process was developed and agreed by both Nationwide and Software AG which was then tested at the next release, with small tweaks made along the way.
The Solution
Nationwide moved to the cloud with Software AG's ARIS Cloud, ARIS Connect, and ARIS Aware. The initial upgrade and move to the Cloud went smoothly, but at the first upgrade, there were major problems. The project was on the verge of failure but Software AG and Nationwide took an all-hands-on-deck approach to find a solution. A new end-to-end Release process was developed and agreed by both Nationwide and Software AG which was then tested at the next release, with small tweaks made along the way. With the new end-to-end process in place, Nationwide successfully avoided customer disruption during the release process, improved pre-release to post-release testing from five months to one, and achieved a staggering reduction of incidents related to testing from 31 to 4.
Operational Impact
Quantitative Benefit
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