Cosmetics Company Chooses One Provider for All Global Managed Mobility Services
Customer Company Size
Large Corporate
Product
- Honeywell Telecom Expense Management
- Honeywell Deployment Services
- Honeywell Helpdesk Services
- Honeywell Device Depot Services
- Honeywell MDM Administration
Tech Stack
- Apple iOS
- Windows Phone 8.1
- BlackBerry
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
- Networks & Connectivity - Cellular
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Field Services
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
The customer is a global cosmetics company with billions of dollars in revenue. They own some of the most popular beauty and cosmetic brands, ranging from sporty and trendy to classic and luxurious. Recognizing the importance of equipping their management and field representatives with up-to-date mobile technology, the company sought to enhance their mobility services to support their extensive global operations.
The Challenge
The cosmetics company needed to upgrade 3,000 BlackBerry devices across 27 countries to other platforms such as Apple iOS and Windows Phone 8.1. Additionally, they required a migration from their existing mobile service management (MDM) solution to a more robust platform. The company also aimed to outsource all mobility services in many locations to streamline operations and improve efficiency.
The Solution
After evaluating several providers, including large systems integrators, wireless carriers, and niche managed mobility service (MMS) providers, the company selected Honeywell. Honeywell's comprehensive suite of services, including Telecom Expense Management, deployment services, helpdesk services, device depot services, and MDM administration, met the company's needs. Honeywell's recognition by Gartner as a top company in the space also influenced their decision. The robust managed services platform provided by Honeywell allowed the company to contract with a single provider for global service, streamlining their operations and ensuring consistent support worldwide.
Operational Impact
Quantitative Benefit
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