Diakonhjemmet Sykehus improves quality performance with QlikView
Customer Company Size
Large Corporate
Region
- Europe
Country
- Norway
Product
- QlikView Server
- QlikView Publisher
Tech Stack
- Oracle
- SQL Server
- HP Blade Server
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Predictive Maintenance
- Personnel Tracking & Monitoring
Services
- System Integration
- Data Science Services
About The Customer
Diakonhjemmet Sykehus is a private, non-profit hospital in Oslo, Norway. Founded in 1893, the hospital offers a range of services including internal medicine, surgery, rheumatology, radiology, psychiatry, and laboratory services. Despite being a private institution, it serves as the referring hospital for the western part of Oslo, catering to over 13,000 in-patients and 76,000 outpatients per year. The hospital plays a crucial role in the community and is committed to meeting or exceeding regulatory reporting requirements on quality statistics.
The Challenge
Diakonhjemmet Sykehus, a private, non-profit hospital in Oslo, Norway, was struggling to meet regulatory reporting requirements on quality statistics. Their existing systems could only export data files that had to be manipulated within Microsoft Excel to generate basic analysis. This process was time-consuming and did not provide much visibility into the underlying data. The hospital was also facing issues with employee absenteeism and patient admittance scheduling failures. They needed a solution that could handle the complex needs of a hospital without being too costly or resource-intensive.
The Solution
The hospital deployed QlikView Server and Publisher to 90 users, analyzing information across three disparate systems: patient management, finance, and personnel management. These complex systems contain tens of millions of lines of data. New applications can be implemented in as little as one week, addressing complex reporting requirements for patient processes and scheduling. The first application the hospital deployed focused on the KPIs for continuity of care, the time taken to prepare and send inpatient summaries to the patient’s primary physician. The QlikView application now proactively alerts an administrator if it has been five days since a patient’s release and the report has not been sent. The hospital also used QlikView to build a personnel attendance dashboard that extracts relevant information from a database comprised of tens of millions of lines. This system is used daily by all levels of management to spot trends and problems.
Operational Impact
Quantitative Benefit
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