Digitalization and Risk Mitigation Banking on a Platform for Continuity
Customer Company Size
Large Corporate
Region
- Europe
Country
- France
Product
- webMethods
- ARIS Process Performance Manager
Tech Stack
- Business Process Management
- Digital Business Platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
About The Customer
LCL is a leading French financial services and banking company. Based in Lyon and founded in 1863, it is one of the biggest banks in France, serving 6 million retail customers and 337,000 professional customers at 1,900 branches across the country. Its 18,000 employees are responsible for more than $3.4 billion in revenue. LCL’s customers have come to depend on more than 154 years of reliable, secure banking. For LCL this has brought steady growth and good financial health.
The Challenge
LCL, a leading French financial services and banking company, faced several challenges as banking went digital. The customers who valued reliability above all else came to expect omni-channel accessibility, better communication, and more digital services. LCL wanted to adopt an omni-channel strategy and serve its customers with digital channels available around the clock as well as branches in a seamless way. This digital transformation required a major initiative to modernize the existing IT architecture. In 2012, LCL lacked a robust and integrated system for enabling such functionality, particularly when it came to new service initiation.
The Solution
In 2012, LCL, together with Software AG’s Global Consulting Services, initiated a transformation project called “Workflow Sans Frontières.” Using webMethods for business process management and ARIS Process Performance Manager (PPM) to measure, analyze and build the foundation for better business decisions, LCL started digitalizing its front office, automating its sales processes, and treating customers to an unmatched level of experience. By harnessing the business process management capabilities of the Digital Business Platform, LCL automated more than 60 processes—from ordering replacement banking cards, to customer onboarding, to loan initiation—unlocking the potential of offering these services 24/7 online and on mobile.
Operational Impact
Quantitative Benefit
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