Digitalization and Risk Mitigation Banking on a Platform for Continuity
公司规模
Large Corporate
地区
- Europe
国家
- France
产品
- webMethods
- ARIS Process Performance Manager
技术栈
- Business Process Management
- Digital Business Platform
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 销售与市场营销
- 商业运营
用例
- 过程控制与优化
- 监管合规监控
- 远程资产管理
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
关于客户
LCL is a leading French financial services and banking company. Based in Lyon and founded in 1863, it is one of the biggest banks in France, serving 6 million retail customers and 337,000 professional customers at 1,900 branches across the country. Its 18,000 employees are responsible for more than $3.4 billion in revenue. LCL’s customers have come to depend on more than 154 years of reliable, secure banking. For LCL this has brought steady growth and good financial health.
挑战
LCL, a leading French financial services and banking company, faced several challenges as banking went digital. The customers who valued reliability above all else came to expect omni-channel accessibility, better communication, and more digital services. LCL wanted to adopt an omni-channel strategy and serve its customers with digital channels available around the clock as well as branches in a seamless way. This digital transformation required a major initiative to modernize the existing IT architecture. In 2012, LCL lacked a robust and integrated system for enabling such functionality, particularly when it came to new service initiation.
解决方案
In 2012, LCL, together with Software AG’s Global Consulting Services, initiated a transformation project called “Workflow Sans Frontières.” Using webMethods for business process management and ARIS Process Performance Manager (PPM) to measure, analyze and build the foundation for better business decisions, LCL started digitalizing its front office, automating its sales processes, and treating customers to an unmatched level of experience. By harnessing the business process management capabilities of the Digital Business Platform, LCL automated more than 60 processes—from ordering replacement banking cards, to customer onboarding, to loan initiation—unlocking the potential of offering these services 24/7 online and on mobile.
运营影响
数量效益
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