- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
- Education
- Healthcare & Hospitals
- Quality Assurance
- Remote Patient Monitoring
- Time Sensitive Networking
- System Integration
- Testing & Certification
Doctaly is an innovative Healthtech solution that emerged in response to the COVID-19 pandemic. The company developed an advanced Remote Patient Monitoring (RPM) system to help ease the demand on healthcare workers. Through this system, Doctaly has helped thousands of patients receive quality medical attention from the comfort of their own homes. The company developed Doctaly Assist, a solution that relied on Freshchat to enable remote consultation with patients. This solution was designed to prioritize high-risk cases while also providing reliable guidance to patients experiencing COVID symptoms.
At the onset of the COVID-19 pandemic, the UK's public health infrastructure and NHS frontline professionals were overwhelmed as patient numbers began to exceed available resources. Doctaly, an innovative Healthtech solution, was faced with the challenge of easing the demand on healthcare workers. The company needed to prioritize high-risk cases while also providing reliable guidance to patients experiencing COVID symptoms. The challenge was twofold: low patient adoption due to app fatigue and maximizing the efficiency of healthcare workers. The company had previously used Intercom and Twilio, but these solutions did not offer the breadth of capabilities needed for the new challenge.
To address these challenges, Doctaly developed Doctaly Assist, a solution that relied on Freshchat to enable remote consultation with patients. The company chose Freshchat as their preferred supplier due to its WhatsApp integration and chatbot capabilities. The integration with WhatsApp was key to solving the patient adoption challenge, as it allowed Doctaly to leverage an app that was already on most users' home screens. To boost efficiency, Freshchat’s chatbot conducted an initial assessment of the patient’s condition before a clinician even got involved. The chatbot took the patient through a series of 20 questions designed to understand the severity of their symptoms and capture their medical history. This information was then seamlessly conveyed to a clinician who picked up the thread and got straight to the consultation, saving a lot of time.
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