Empower Financial Services Employees Through BI with Best-Quality Apps
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Qlik Data Analytics
- Qlik Sense
- Qlik NPrinting
- Qlik GeoAnalytics
- Qlik Analytics Platform (QAP)
Tech Stack
- QlikView
- Jira
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- Data Science Services
About The Customer
Nationwide Building Society is the world’s largest mutual financial institution, the UK’s second-largest mortgage provider, and one of the UK’s largest savings account providers. Founded in 1846, Nationwide is owned by its members, not shareholders. This means that if you hold a mortgage or a savings account with Nationwide, you have member rights, such as a vote in their AGM. This also means that it’s Nationwide's 15 million members, not the market or shareholders, who drive their strategic vision. The company has a heritage, culture, and ethos built on the foundation of mutuality. Nationwide has five strategic goals, which they call their cornerstones: a thriving membership, a legendary service, pride in their organisation, a national treasure, and a lasting business. These cornerstones allow every Nationwide employee to understand how their work aligns with this strategy.
The Challenge
Nationwide Building Society, the world’s largest mutual financial institution, was facing a challenge with data management and analytics. The company's strategic vision is driven by its 15 million members, not the market or shareholders, and data underpins every one of their strategic goals. However, the company found that employees often worked within their silos or divisions and designed things for themselves, unaware that others in the organisation were trying to do something similar—often with the same data. This led to a lack of efficiency and a duplication of efforts. Furthermore, the company was using QlikView, but had licenses for only 500 people, limiting the access to data and insights for many employees.
The Solution
Nationwide Building Society implemented Qlik Data Analytics to power their data management and analytics. The infrastructure breaks down into five components: two Qlik Sense environments for ad hoc and production, Qlik NPrinting, Qlik GeoAnalytics, and the Qlik Analytics Platform (QAP). The company also established a 'delivery review board' where key members of the team meet each week to discuss issues, blockers, progress, and achievements. The aim of this meeting is to identify areas where they can add extra resources to maximise solution reuse or identify activities where additional development support is required. The company also developed two apps, the Retail Branch Network app and the Delivery Flow app, which have had a significant business impact.
Operational Impact
Quantitative Benefit
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