Golden Opportunity: How Golden Messenger Replaced Outdated Paper-Based Processes to Deliver Vastly Improved Results for its Customers
Customer Company Size
Mid-size Company
Region
- Pacific
Country
- Australia
Product
- Intermec CN50
- Peacock Bros. Mapping Software
Tech Stack
- GPS
- Mobile Computing
- Electronic Proof of Delivery System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Sensors - GPS
Applicable Industries
- Transportation
Applicable Functions
- Field Services
- Logistics & Transportation
Use Cases
- Fleet Management
- Real-Time Location System (RTLS)
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Golden Messenger is a well-established transport and delivery company based in Australia. They provide express courier services nationwide, delivering interstate parcels and mail in a timely and efficient manner. The company is known for its commitment to maintaining high levels of customer satisfaction and staying at the forefront of the evolving transport and delivery industry. To achieve this, Golden Messenger has consistently invested in new technology to enhance their operations. Their services often include delivering mission-critical items to hospitals and laboratories, making real-time status updates crucial for their operations.
The Challenge
Golden Messenger, a transport and delivery company in Australia, faced significant challenges with their manual, paper-based processes. These processes were cumbersome, time-consuming, and prone to human error, particularly when providing proof of receipt. The lack of real-time availability and visibility of goods was a major issue, especially for mission-critical deliveries to hospitals and laboratories. The company needed to replace their outdated processes with an autonomous, process-driven electronic system to improve efficiency and customer satisfaction.
The Solution
Golden Messenger partnered with Intermec by Honeywell and Peacock Bros. to implement a new mobile, electronic solution. The solution involved the use of the CN50, a rugged, GPS-enabled mobile computer from Intermec by Honeywell, paired with mapping software developed by Peacock Bros. This new system provided real-time visibility of their fleet, accurate GPS tracking, and electronic proof of delivery. The CN50's rugged design was well-suited to the demanding conditions of the transport and delivery industry, ensuring durability and reducing potential downtime. The integrated mapping software and GPS data allowed Golden Messenger to provide more information to their customers in real-time, improving customer service and operational efficiency.
Operational Impact
Quantitative Benefit
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