Golden Opportunity: How Golden Messenger Replaced Outdated Paper-Based Processes to Deliver Vastly Improved Results for its Customers
公司规模
Mid-size Company
地区
- Pacific
国家
- Australia
产品
- Intermec CN50
- Peacock Bros. Mapping Software
技术栈
- GPS
- Mobile Computing
- Electronic Proof of Delivery System
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
技术
- 功能应用 - 远程监控系统
- 传感器 - 全球定位系统
适用行业
- 运输
适用功能
- 现场服务
- 物流运输
用例
- 车队管理
- 实时定位系统 (RTLS)
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Golden Messenger is a well-established transport and delivery company based in Australia. They provide express courier services nationwide, delivering interstate parcels and mail in a timely and efficient manner. The company is known for its commitment to maintaining high levels of customer satisfaction and staying at the forefront of the evolving transport and delivery industry. To achieve this, Golden Messenger has consistently invested in new technology to enhance their operations. Their services often include delivering mission-critical items to hospitals and laboratories, making real-time status updates crucial for their operations.
挑战
Golden Messenger, a transport and delivery company in Australia, faced significant challenges with their manual, paper-based processes. These processes were cumbersome, time-consuming, and prone to human error, particularly when providing proof of receipt. The lack of real-time availability and visibility of goods was a major issue, especially for mission-critical deliveries to hospitals and laboratories. The company needed to replace their outdated processes with an autonomous, process-driven electronic system to improve efficiency and customer satisfaction.
解决方案
Golden Messenger partnered with Intermec by Honeywell and Peacock Bros. to implement a new mobile, electronic solution. The solution involved the use of the CN50, a rugged, GPS-enabled mobile computer from Intermec by Honeywell, paired with mapping software developed by Peacock Bros. This new system provided real-time visibility of their fleet, accurate GPS tracking, and electronic proof of delivery. The CN50's rugged design was well-suited to the demanding conditions of the transport and delivery industry, ensuring durability and reducing potential downtime. The integrated mapping software and GPS data allowed Golden Messenger to provide more information to their customers in real-time, improving customer service and operational efficiency.
运营影响
数量效益
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