Grab-and-go Food Retailer yields insights
Customer Company Size
Mid-size Company
Region
- Asia
Country
- Hong Kong
Product
- Qlik Sense Enterprise SaaS
Tech Stack
- Cloud Computing
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Retail
- Food & Beverage
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- Data Science Services
- System Integration
About The Customer
Hyakunousha International Limited is a Japanese company that operates a chain of more than 100 grab-and-go stores selling omusubi (Japanese rice balls) under its hana-musubi brand. Founded in 2010, the company sells thousands of omusubi per day throughout Hong Kong. The brand offers around 20 varieties of omusubi along with other food and beverages. As the omusubi are made fresh every day and have a very short shelf life, matching supply to sales is critical for the company. Consumer tastes can also change rapidly, making it essential for Hyakunousha to have up-to-the-minute sales data from all stores to plan and manage its operations.
The Challenge
Hyakunousha International Limited, a Japanese omusubi store operator, faced challenges in obtaining timely sales data from its over 100 stores. The company's existing system only provided standard reports, which then had to be manipulated to gain useful insights. This slow process of data analysis was inefficient and did not support the company's need for up-to-the-minute sales data to plan and manage its operations. Furthermore, Hyakunousha wanted to provide user-friendly tools that staff could use independently to gain the insights they needed. The company aimed to create a 'data-savvy' culture where staff routinely made use of data and data analysis to support planning and decision-making.
The Solution
Hyakunousha chose Qlik Sense Enterprise SaaS as its data analysis tool, with Velocity Business Solutions as its implementation partner. The cloud-based Qlik Sense was chosen for its scalability, which would support Hyakunousha's rapid growth. The solution integrates with the company's point of sale (PoS) system, downloading transaction data every day into Qlik. This data includes the items bought in each transaction and the price paid. All Qlik applications are updated automatically with this data. The rapid availability of data has transformed the organization, with office staff now routinely using and analyzing data. Hyakunousha is also using Qlik to compare current and historical data, with an automated dashboard developed to monitor sales performance.
Operational Impact
Quantitative Benefit
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