Honeywell ensures seamless product availability for Milan luxury department store
Customer Company Size
Large Corporate
Region
- Europe
Country
- Italy
Product
- Honeywell Dolphin 6000 Scanphone
Tech Stack
- Real-time communication software
- Mobile in-store application
- POS scanning solutions
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Brand Awareness
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Networks & Connectivity - WiFi
Applicable Industries
- Retail
Applicable Functions
- Sales & Marketing
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Real-Time Location System (RTLS)
- Retail Store Automation
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Excelsior is a luxury department store located in the heart of Milan, near Piazza Duomo. The store features an innovative format that displays a limited quantity of items on its shelves, encouraging interaction between sales staff and customers and drawing attention to its exquisite interior design. The store aims to offer a first-class shopping experience by leveraging the role of its sales staff to provide personalized assistance and efficient service.
The Challenge
Excelsior, a luxury department store in Milan, needed a mobile solution to enhance the productivity of their sales staff, improve customer assistance, and streamline internal communication. The solution had to be flexible and multi-purpose, supporting point-of-sale management applications and real-time voice communication. Additionally, it needed to align with the store's innovative style and format.
The Solution
The mobile solution for Excelsior was designed, installed, and supported by Lexter, a Honeywell partner specializing in mobility and Wi-Fi solutions for the retail market. The solution involved using Honeywell’s Dolphin 6000 scanphone for real-time communication and product range management. Sales staff use the scanphone to check stock availability and communicate with stock-room staff, known as 'runners,' who fulfill customer requests. The Dolphin 6000 also serves as a phone for voice communication between sales staff and runners.
Operational Impact
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