Honeywell ensures seamless product availability for Milan luxury department store
公司规模
Large Corporate
地区
- Europe
国家
- Italy
产品
- Honeywell Dolphin 6000 Scanphone
技术栈
- Real-time communication software
- Mobile in-store application
- POS scanning solutions
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Brand Awareness
技术
- 功能应用 - 远程监控系统
- 网络与连接 - WiFi
适用行业
- 零售
适用功能
- 销售与市场营销
- 仓库和库存管理
用例
- 库存管理
- 实时定位系统 (RTLS)
- 零售店自动化
服务
- 系统集成
- 软件设计与工程服务
关于客户
Excelsior is a luxury department store located in the heart of Milan, near Piazza Duomo. The store features an innovative format that displays a limited quantity of items on its shelves, encouraging interaction between sales staff and customers and drawing attention to its exquisite interior design. The store aims to offer a first-class shopping experience by leveraging the role of its sales staff to provide personalized assistance and efficient service.
挑战
Excelsior, a luxury department store in Milan, needed a mobile solution to enhance the productivity of their sales staff, improve customer assistance, and streamline internal communication. The solution had to be flexible and multi-purpose, supporting point-of-sale management applications and real-time voice communication. Additionally, it needed to align with the store's innovative style and format.
解决方案
The mobile solution for Excelsior was designed, installed, and supported by Lexter, a Honeywell partner specializing in mobility and Wi-Fi solutions for the retail market. The solution involved using Honeywell’s Dolphin 6000 scanphone for real-time communication and product range management. Sales staff use the scanphone to check stock availability and communicate with stock-room staff, known as 'runners,' who fulfill customer requests. The Dolphin 6000 also serves as a phone for voice communication between sales staff and runners.
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