How Demand Response Improved Cost Savings

Five Star Call Centers

Five Star Call Centers is a leading call center outsourcer for customer care. They offer a full spectrum of care options, including voice, chat, email, interactive voice response (IVR), social media monitoring, and more.

Power supply is critical to Five Star Call Centers. They’ve built a solid reputation for providing consistent, reliable, and friendly customer care, and a loss of power could wreak havoc on their business. To prevent service disruptions, the company has an uninterruptible power supply on-site, as well as a backup generator.

The generator was necessary, but almost never used, and there were monthly expenses to maintain it. GridPoint recognized the opportunity to help Five Star turn an idle resource into a revenue-producing, grid-interactive asset.

GridPoint is the only provider that upgrades installs, and permits a grid-interactive generator solution for automated demand response. Five Star Call Centers’ generator was enrolled in a demand response program, at no upfront cost to them. Their leadership team could lean on GridPoint as the trusted energy efficiency consultants, so they could stay focused on their daily operations.