Sage > Case Studies > iS5 Communications “Goes Big” With Sage ERP X3

iS5 Communications “Goes Big” With Sage ERP X3

Customer Company Size

Startup

Region

America

Country

Canada

Product

Sage ERP X3

Tech Stack

ERP software

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Telecommunications

Applicable Functions

Discrete Manufacturing
Sales & Marketing

Use Cases

Manufacturing System Automation
Supply Chain Visibility

Services

System Integration

About The Customer

iS5 Communications is a young company based in Mississauga, Ontario. The company designs, manufactures, installs, and services network routing equipment for use in harsh environments. These environments are typically encountered in the utility, transportation, industrial, military, and surveillance industries. Despite being a new company, its management team is a tenured group of professionals in this field. The company sought a scalable, integrated, flexible, and powerful ERP software capable of taking the company from start up to success.

The Challenge

As a new company, iS5 Communications had complex needs and sought a powerful ERP solution that offered all the required functionality in an integrated, scalable offering. The company designs, manufactures, installs, and services network routing equipment for use in harsh environments, such as those encountered in the utility, transportation, industrial, military, and surveillance industries. The management team, although experienced, was looking for a solution that could take the company from start-up to success. They wanted to avoid integration challenges when selecting ERP software for their enterprise.

The Solution

iS5 Communications chose Sage ERP X3 as it offered everything they were looking for in one application. The software provides manufacturing, product configurator, Customer Relationship Management (CRM), service issue tracking, remote access, multicurrency, strong core accounting, and financial reporting capabilities in one powerful product. With the help of its business partner, iS5 launched the accounting and financial reporting modules of Sage ERP X3 quickly. The team is planning for the deployment of the balance of the solution, including the manufacturing, distribution, and CRM components.

Operational Impact

The broad functionality of Sage ERP X3 is an ideal fit for varied requirements of this dynamic organization.
Each product sold is custom built to the exacting requirements of the customer, and the product configurator tool in Sage ERP X3 greatly simplifies this task.
CRM functionality will allow iS5 Communications to track service calls and build strong customer relationships.
The company’s engineering team works continually to improve its product offerings, so the ability to record engineering changes and revisions is necessary, as is the ability to track which customers own which version of a product.
Multicurrency features within the software support the company’s global customer base, and flexible reporting tools enable the management team to track sales by a multitude of variables.