Nintex > Case Studies > Junior Achievement Streamlines Operations with Nintex AssureSign eSignature

Junior Achievement Streamlines Operations with Nintex AssureSign eSignature

Technology Category

Application Infrastructure & Middleware - Database Management & Storage
Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Buildings
Education

Applicable Functions

Quality Assurance

Use Cases

Smart City Operations
Time Sensitive Networking

Services

Testing & Certification

About The Customer

Junior Achievement USA is a non-profit organization that serves nearly 128,000 classrooms and after-school locations across the United States. It is one of the largest non-profit organizations in the country, according to Forbes' list of The 100 Largest U.S. Charities. The organization's mission is to inspire and prepare young people to succeed in a global economy. It does this by delivering volunteer-led programs that foster work-readiness, entrepreneurship, and financial literacy skills, using experiential learning to inspire students to dream big and reach their potential. Every school year, over 100 local JA area offices champion this mission in communities across the nation, preparing today's students for tomorrow's world through school and community-based programs.

The Challenge

Junior Achievement (JA) USA, one of the largest non-profit organizations in the United States, was facing significant challenges with its volunteer registration process. The organization, which serves nearly 128,000 classrooms and after-school locations across the country, relies heavily on volunteers to deliver its programs. However, the process of registering volunteers was laborious and inefficient, involving the distribution and collection of paper forms in-person or via scanned email attachments. This disjointed process often resulted in delayed responses, incomplete documents, non-binding signatures, and wasted time, leading to fewer volunteers. The JA of Dallas office alone wasted upwards of 30,000 pieces of paper each school year on volunteer registrations and various student programs. These antiquated processes were draining time and resources, hindering the organization's ability to fulfill its mission.

The Solution

JA of Greater Kansas City discovered a solution to these challenges in the form of Nintex AssureSign eSignature. This digital tool transformed their volunteer registration process, streamlining operations and improving response times. Recognizing the benefits of this digital transformation, JA USA partnered with Nintex AssureSign to develop a national strategy to encourage other JA area offices to digitize their internal processes with eSignature. Approximately one-third of the organization's area offices adopted eSignature prior to the volunteer recruiting season and noticed dramatic improvements almost immediately. Offices began saving time and resources by building templates for universal or commonly requested forms. These forms could then be provided to hundreds of thousands of volunteers via email, text, or the JA area's website, without the need to rebuild or maintain any templates. The digitization of these processes also allowed for automatic document routing to sub-accounts and the creation of custom document routing workflows.

Operational Impact

The implementation of Nintex AssureSign eSignature has brought about significant operational improvements for Junior Achievement USA. The organization now enjoys turnaround times averaging less than 24 hours and receives nearly all completed documents without any errors or omissions. Many JA offices now receive up to 90 percent of their registrations electronically and register more volunteers than ever before. The digitization of the registration process has also eliminated the need for physical touchpoints, reducing the time and resources previously wasted on back-and-forth trips. In addition to volunteer registrations, many offices have also brought their event/project verification procedure online. The automatic routing of submitted documents to the originating JA area office's Nintex AssureSign sub-account and the creation of custom document routing workflows have further streamlined operations. By digitizing these and other processes, JA areas have been able to eliminate storage and other extraneous costs, allowing them to invest more in their communities, schools, and students.

Quantitative Benefit