Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries
- Telecommunications
Applicable Functions
- Maintenance
Use Cases
- Digital Thread
- Time Sensitive Networking
Services
- Data Science Services
The Customer
Not disclosed
About The Customer
The customer is a leading provider of advanced network communications and technology solutions based in the United States. They cater to a wide range of clients, including consumers, small businesses, enterprises, and carrier partners across the country. The customer's services are characterized by their expansive network, which has grown rapidly across multiple locations. However, this rapid expansion has led to a complex network with data scattered across various systems and geographies. The customer's situation is further complicated by multiple acquisitions over time, which have resulted in heterogeneous systems that complicate the reporting and analytics of their network data.
The Challenge
A leading US-based provider of advanced network communications and technology solutions was grappling with the challenges of rapid network expansion across multiple locations. This expansion resulted in a complex network with data scattered across various systems and geographies, creating data silos and limiting visibility. The disjointed data hindered the company's ability to gain business intelligence, which in turn affected their decision-making speed and progress. Inefficient resource utilization, ineffective network troubleshooting, and delays in new network rollouts were some of the issues that arose from this situation. The client's situation was further complicated by multiple acquisitions over time, which led to heterogeneous systems that complicated the reporting and analytics of their network data. The scattered data sets from various disjointed systems made it difficult to trace the customizations done on their network systems, jeopardizing the efficiency of their network engineering team, Network Operation Centre, and business users.
The Solution
Prodapt, a global leader in providing software, engineering, and operational services to the communications industry, stepped in to address the client's challenges. They began by implementing frameworks that could streamline the extraction and ingestion of data from heterogeneous sources into a graph database. This enabled real-time data visualization, facilitating data-driven decision-making for the respective stakeholders. Prodapt used hierarchical graphical visualization to accelerate troubleshooting, impact assessment, and network rollouts. Additionally, they built web-based geographical data mapping and analysis to trace the shortest/optimized route for truck rolls. This comprehensive solution not only addressed the immediate challenges faced by the client but also set the stage for more efficient and effective network management in the future.
Operational Impact
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