Logical Luxury: Allying with Honeywell to Bolster Multiplatform Mobility
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Apple iPhone
- Apple iPad
- Honeywell Rugged Mobile Computers
Tech Stack
- Mobile Device Management
- Telecom Expense Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Employee Satisfaction
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Retail
Applicable Functions
- Sales & Marketing
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Fleet Management
- Remote Asset Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
This nationwide luxury retailer caters to an upscale customer base, offering high-end goods and superior customer service. The company is known for its commitment to providing a premium shopping experience, which includes the use of advanced mobile devices to enhance customer engagement and streamline operations. With over 10,000 mobile devices deployed across its stores, the retailer required expert assistance to manage these devices efficiently and securely.
The Challenge
The luxury retailer faced the challenge of managing over 10,000 mobile devices, including Apple iPhones for corporate employees, Apple iPads for sales associates, and rugged mobile computers for inventory management. The company needed a managed mobility services (MMS) provider to handle the deployment, support, and management of these devices. The complexity of managing a multiplatform environment and ensuring confidentiality and security for high-profile customers were significant concerns.
The Solution
To address its evolving mobility device management needs, the retailer solicited proposals from six MMS providers. After a thorough review and site visits, the company selected Honeywell as its multiyear MMS partner. Honeywell's services included mobile device deployment, 24x7x365 end-user helpdesk support, device depot, telecom expense management services, and mobile device management solution administration. Honeywell's rapid understanding of the retailer's mobility strategy and vision facilitated a close working relationship, ensuring fast and expert service despite the complexity of the retailer's multiplatform environment.
Operational Impact
Quantitative Benefit
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