Logical Luxury: Allying with Honeywell to Bolster Multiplatform Mobility
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Apple iPhone
- Apple iPad
- Honeywell Rugged Mobile Computers
技术栈
- Mobile Device Management
- Telecom Expense Management
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Employee Satisfaction
技术
- 功能应用 - 远程监控系统
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 零售
适用功能
- 销售与市场营销
- 仓库和库存管理
用例
- 库存管理
- 车队管理
- 远程资产管理
服务
- 系统集成
- 云规划/设计/实施服务
- 网络安全服务
关于客户
This nationwide luxury retailer caters to an upscale customer base, offering high-end goods and superior customer service. The company is known for its commitment to providing a premium shopping experience, which includes the use of advanced mobile devices to enhance customer engagement and streamline operations. With over 10,000 mobile devices deployed across its stores, the retailer required expert assistance to manage these devices efficiently and securely.
挑战
The luxury retailer faced the challenge of managing over 10,000 mobile devices, including Apple iPhones for corporate employees, Apple iPads for sales associates, and rugged mobile computers for inventory management. The company needed a managed mobility services (MMS) provider to handle the deployment, support, and management of these devices. The complexity of managing a multiplatform environment and ensuring confidentiality and security for high-profile customers were significant concerns.
解决方案
To address its evolving mobility device management needs, the retailer solicited proposals from six MMS providers. After a thorough review and site visits, the company selected Honeywell as its multiyear MMS partner. Honeywell's services included mobile device deployment, 24x7x365 end-user helpdesk support, device depot, telecom expense management services, and mobile device management solution administration. Honeywell's rapid understanding of the retailer's mobility strategy and vision facilitated a close working relationship, ensuring fast and expert service despite the complexity of the retailer's multiplatform environment.
运营影响
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