Meet Hearo
Customer Company Size
SME
Region
- America
Country
- United States
Product
- PubNub
- SignalR
Tech Stack
- .NET
- PubNub SDKs
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Real Time Analytics
- Networks & Connectivity - MQTT
Applicable Industries
- Healthcare & Hospitals
Use Cases
- Remote Patient Monitoring
- Real-Time Location System (RTLS)
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Hearo is a company based in the Springfield area, dedicated to helping patients live more independently by providing healthcare agencies, assisted living facilities, and in-home care organizations with remote patient monitoring platforms. Their technology includes both sensors and software, enabling patients to communicate with their remote care team through voice and video 24/7. Hearo's provider-first approach allows home care providers to create their own virtual support teams, ensuring personalized treatment for patients. This approach sets them apart from others in the remote healthcare space, as it avoids outsourcing and ensures that patients receive care from familiar providers who understand their conditions and needs.
The Challenge
Bates, the co-founder and CTO of Hearo, faced significant challenges while developing a new core feature for their remote patient monitoring platform. Initially using SignalR for messaging components, Bates encountered limitations when trying to implement a feature that allowed customers and patients to send messages to multiple or specific users, groups, channels, and locations. This issue became critical as he prepared for a tradeshow, realizing that the existing solution would not scale to meet future needs. Frustrated and in need of a quick solution, Bates turned to PubNub, a platform recommended by his developer community. PubNub's extensive client libraries and built-in complex messaging workflows provided the necessary capabilities to overcome the limitations Bates faced with SignalR.
The Solution
To address the challenges faced with SignalR, Bates integrated PubNub into Hearo's platform. PubNub's extensive client libraries and built-in complex messaging workflows allowed Bates to roll out the new messaging feature overnight, saving over 80 hours of development time. This integration enabled Hearo to support real-time, multiparty messaging, ensuring that messages, alerts, and calls are sent to the right users, channels, and locations. PubNub's platform also provided a fail-safe mechanism, retaining sensor data even if systems go offline and pushing stored data once connectivity is restored. This ensured that critical information was not lost, and patients continued to receive the necessary support. Additionally, PubNub's library of SDKs allowed Hearo to confidently add new sensors, client platforms, and hardware, knowing that PubNub would support any tech stack they chose.
Operational Impact
Quantitative Benefit
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