Technology Category
- Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries
- Buildings
- National Security & Defense
Use Cases
- Personnel Tracking & Monitoring
- Tamper Detection
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Opened in 2015, the National Gallery Singapore oversees the world’s largest public collection of Singaporean and Southeast Asian art, a collection of over 8,000 pieces. The Gallery is housed in two national monuments, City Hall and former Supreme Court, which were renovated into the 64,000 square meter art museum located in Singapore’s Civic District. With nearly 1.8 million visitors in the last year, the National Gallery Singapore is the most preferred museum in the country. Operating one of the country’s biggest and most popular museums requires effective and streamlined processes.
The Challenge
The National Gallery Singapore, the country's most preferred museum, was faced with the challenge of optimizing processes across the museum, particularly for its front-facing employees who interact with thousands of visitors each day. The need for digitization and automation of processes became even more critical when the COVID-19 pandemic broke out. The museum had to quickly adapt to updated business contingency requirements, which included implementing a new visitor registration form to support contact tracing and ensure the health and safety of visitors and staff.
The Solution
The Gallery adopted the Nintex Workflow Cloud to eliminate various forms and workflows museum-wide. In response to the COVID-19 pandemic, the Gallery quickly built and implemented a new visitor registration form as part of updated business contingency requirements. The solution leverages two workflows built on Nintex Workflow Cloud. Visitors sign in by completing an anonymous form accessible from their mobile device. Once submitted, all details are recorded in a SharePoint online list. If a response meets any flagged parameters, it’s escalated to the museum’s security team. The visitor registration form’s fields can also be easily updated as requirements and recommendations from regulatory authorities change.
Operational Impact
Quantitative Benefit
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