Problem resolution times halved Qlik’s associative technology boosts value proposition of Microland’s SmartInsights platform
Customer Company Size
Large Corporate
Region
- Asia
Country
- India
Product
- Qlik Sense
- SmartInsights platform
Tech Stack
- Data Visualization
- ITSM Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Visualization
Use Cases
- Process Control & Optimization
- Predictive Maintenance
Services
- Data Science Services
About The Customer
Microland is a highly regarded provider of ITSM services. The company was formed 31 years ago and is headquartered in Bengaluru. Microland has a workforce of 4,500 in offices across Asia, Australia, Europe, Middle East, and North America. The company's 'Making Digital Happen' philosophy supports customers adopting NextGen digital infrastructures and its efficient management of critical IT infrastructures has forged many long-term customer relationships with prestigious enterprises across multiple market sectors.
The Challenge
Microland, a provider of ITSM services, was looking for a way to differentiate itself in the crowded ITSM market. The company wanted to provide its customers with transparency into their ITSM landscapes and deliver a platform that was powerful but easy to use. Many of Microland's customers reported that despite having all the reporting tools they could think of, they still lacked visibility into their ITSM analytics. They were running projects for six months but still had no useful KPIs and did not know what was happening with their ITSM.
The Solution
Microland incorporated Qlik Sense as the visualization layer for its SmartInsights platform of pre-built dashboards and KPIs. The platform features interlinked dashboards that give a panoramic view of data, allowing users to click on a specific data point and drill down by filtering the entire dashboard on that point. Qlik’s associative engine brings all relevant data together for detailed analysis, providing comprehensive visualization. The platform is designed to be as intuitive as possible, making it accessible to non-power users.
Operational Impact
Quantitative Benefit
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