Problem resolution times halved Qlik’s associative technology boosts value proposition of Microland’s SmartInsights platform
公司规模
Large Corporate
地区
- Asia
国家
- India
产品
- Qlik Sense
- SmartInsights platform
技术栈
- Data Visualization
- ITSM Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据可视化
用例
- 过程控制与优化
- 预测性维护
服务
- 数据科学服务
关于客户
Microland is a highly regarded provider of ITSM services. The company was formed 31 years ago and is headquartered in Bengaluru. Microland has a workforce of 4,500 in offices across Asia, Australia, Europe, Middle East, and North America. The company's 'Making Digital Happen' philosophy supports customers adopting NextGen digital infrastructures and its efficient management of critical IT infrastructures has forged many long-term customer relationships with prestigious enterprises across multiple market sectors.
挑战
Microland, a provider of ITSM services, was looking for a way to differentiate itself in the crowded ITSM market. The company wanted to provide its customers with transparency into their ITSM landscapes and deliver a platform that was powerful but easy to use. Many of Microland's customers reported that despite having all the reporting tools they could think of, they still lacked visibility into their ITSM analytics. They were running projects for six months but still had no useful KPIs and did not know what was happening with their ITSM.
解决方案
Microland incorporated Qlik Sense as the visualization layer for its SmartInsights platform of pre-built dashboards and KPIs. The platform features interlinked dashboards that give a panoramic view of data, allowing users to click on a specific data point and drill down by filtering the entire dashboard on that point. Qlik’s associative engine brings all relevant data together for detailed analysis, providing comprehensive visualization. The platform is designed to be as intuitive as possible, making it accessible to non-power users.
运营影响
数量效益
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