Sage 300 Delivers Key Amenities to RTI Hotel Supply
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Sage 300
- Sage CRM
Tech Stack
- Accounting Software
- CRM Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
About The Customer
RTI Hotel Supply, Inc. is a company that provides specialized procurement services to the hospitality industry. The company primarily focuses on the Caribbean and Latin American marketplace and has built a solid reputation as a single-source provider of high-quality products. A second division of the company builds customized hotel furnishings including vanities, casework, and seating. The company has a professional and experienced staff that delivers personalized service, which keeps its customers returning time and time again. RTI Hotel Supply has relied on Sage 300 as its accounting and distribution software since its inception and recently added Sage CRM to give the company a 360-degree view of its customers and its operations.
The Challenge
RTI Hotel Supply, Inc. has been providing specialized procurement services to the hospitality industry since 1989. The company focuses primarily on the Caribbean and Latin American marketplace and has built a solid reputation as a single-source provider of high-quality products. A second division builds customized hotel furnishings including vanities, casework, and seating. The company had relied on Sage 300 as its accounting and distribution software, but had neglected to update the software for several years. Rapid growth, including the opening of several international offices, ultimately prompted the company to invest in its technology infrastructure and to update its system to the most current level.
The Solution
RTI Hotel Supply decided to update its Sage 300 system to the most current level to accommodate its rapid growth and the opening of several international offices. The company also added Sage CRM to give it a 360-degree view of its customers and operations. Sage 300 delivers the information warehouse personnel need to consolidate orders to minimize freight charges. The software also has tools to help maintain the perfect balance of inventory, showing which items are moving and which are not. The company can compare current sales with historical sales and make seasonal adjustments to ensure that it has the right mix on hand. Sage CRM synchronizes with Microsoft® Outlook®, so all of the company's calendar appointments and emails are up to date in both places.
Operational Impact
Quantitative Benefit
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