Seamless Integration of Business Units at ConnectWise with Nintex Promapp
Technology Category
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
- Networks & Connectivity - 5G
Applicable Industries
- Equipment & Machinery
- Telecommunications
Use Cases
- Inventory Management
- Personnel Tracking & Monitoring
Services
- System Integration
- Training
About The Customer
ConnectWise is a technology solution provider based in Australia, operating in the IT and telecommunications industry. The company empowers technology solution providers to reach their goals faster through its award-winning software suite and other programs. ConnectWise recently integrated its four separate business units - ConnectWise Automate, ConnectWise Sell, ConnectWise Control, and ConnectWise Manage - under one umbrella. The company's workforce is predominantly young, with many millennials and colleagues under the age of 30.
The Challenge
ConnectWise, an award-winning software suite provider, faced significant challenges when they decided to integrate their four separate business units - ConnectWise Automate, ConnectWise Sell, ConnectWise Control, and ConnectWise Manage. These units had been operating independently, each with its own set of processes and tools. The integration resulted in a cluttered system with duplications, outdated documents, and process variations, which slowed down operations. The challenge was to streamline these processes and ensure effective communication across all units. The company also needed a solution that could integrate with their existing SharePoint system and be easy for their predominantly young workforce to use and understand.
The Solution
ConnectWise found the solution to their challenges in Nintex Promapp’s process management software. The software's simplicity and its ability to integrate with SharePoint were key factors in its selection. Nintex Promapp helped ConnectWise to streamline their processes, reduce duplications, and manage process variations efficiently. The software's visual workflows and processes were particularly beneficial for the company's young workforce. Nintex Promapp’s process variant management add-on enabled ConnectWise to consolidate similar processes across the four business units into a single process map, reducing their process library size by an estimated 75 percent. The software also improved communication within the team through its feedback tool, which allowed team members to suggest improvements and assess their effectiveness.
Operational Impact
Quantitative Benefit
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