ConnectWise 业务部门与 Nintex Promapp 的无缝集成
技术
- 应用基础设施与中间件 - 中间件、SDK 和库
- 网络与连接 - 5G
适用行业
- 设备与机械
- 电信
用例
- 库存管理
- 人员跟踪与监控
服务
- 系统集成
- 培训
关于客户
ConnectWise 是一家总部位于澳大利亚的技术解决方案提供商，涉足 IT 和电信行业。该公司通过其屡获殊荣的软件套件和其他程序，帮助技术解决方案提供商更快地实现其目标。 ConnectWise 最近将其四个独立的业务部门（ConnectWise Automate、ConnectWise Sell、ConnectWise Control 和 ConnectWise Manage）整合到一个整体中。该公司的员工队伍以年轻人为主，其中有许多千禧一代和 30 岁以下的同事。
挑战
ConnectWise 是一家屡获殊荣的软件套件提供商，当他们决定整合四个独立的业务部门（ConnectWise Automate、ConnectWise Sell、ConnectWise Control 和 ConnectWise Manage）时，他们面临着重大挑战。这些单位一直独立运作，每个单位都有自己的一套流程和工具。集成导致系统混乱，存在重复、过时的文档和流程变化，从而减慢了运营速度。面临的挑战是简化这些流程并确保所有部门之间的有效沟通。该公司还需要一个能够与现有 SharePoint 系统集成并易于其以年轻员工为主的员工使用和理解的解决方案。
解决方案
ConnectWise 在 Nintex Promapp 的流程管理软件中找到了应对挑战的解决方案。该软件的简单性及其与 SharePoint 集成的能力是其选择的关键因素。 Nintex Promapp 帮助 ConnectWise 简化流程、减少重复并有效管理流程变化。该软件的可视化工作流程和流程对于公司的年轻员工特别有利。 Nintex Promapp 的流程变体管理插件使 ConnectWise 能够将四个业务部门的类似流程整合到一个流程图中，从而将其流程库大小减少了约 75%。该软件还通过其反馈工具改善了团队内部的沟通，使团队成员能够提出改进建议并评估其有效性。
运营影响
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