SFMTA's Digital Transformation with Nintex Platform
Technology Category
- Functional Applications - Transportation Management Systems (TMS)
- Sensors - Camera / Video Systems
Applicable Industries
- Paper & Pulp
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Public Transportation Management
- Smart City Operations
Services
- System Integration
About The Customer
The San Francisco Municipal Transportation Agency (SFMTA) is a government agency that handles all transportation matters in the San Francisco area, including bus lines, bicycling, parking, and the Municipal Railway (MUNI) among others. The Technology Solutions and Integration (TSI) department at SFMTA, led by Virdis Gamble, the Productivity Services Manager, is responsible for solving technical problems within the agency and finding solutions to help improve productivity. This includes improving business processes to make day-to-day work easier for SFMTA employees.
The Challenge
The San Francisco Municipal Transportation Agency (SFMTA) was facing challenges with its paper-based business processes. The agency was struggling with coordination and efficiency due to the manual nature of these processes. One of the major projects that highlighted these issues was the extension of SFMTA’s subway system. The supply chain processes for this project were managed manually through email, leading to a complex and time-consuming process. Important stakeholders were often left out of conversations, communication threads risked dropping off without warning, and important items would sometimes go missing, all of which created problems and delays. The agency needed a solution that would ensure every process and task assigned was trackable, so contractors could be held accountable for their work.
The Solution
SFMTA turned to the Nintex Platform to digitize and automate its business processes. The agency had been using Nintex for the past 8 years, automating internal and external-facing processes ranging from electronic forms to business-wide workflows. Nintex was chosen for its ease of use and ability to create complex workflows without code. The agency worked with Nintex Partner, KnowledgeLake, to scan the organization's paper forms and documents, which were then turned into digital forms and workflows with Nintex. The agency also used Nintex to automate and digitize various processes such as HR alternative work schedule requests, electronic return to work processes, and video surveillance requests. This allowed the agency to streamline its processes, track requests, and store everything digitally.
Operational Impact
Quantitative Benefit
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