技术
- 功能应用 - 运输管理系统 (TMS)
- 传感器 - 相机/视频系统
适用行业
- 造纸
- 运输
适用功能
- 物流运输
用例
- 公共交通管理
- 智慧城市运营
服务
- 系统集成
关于客户
旧金山市交通局 (SFMTA) 是一个政府机构,负责处理旧金山地区的所有交通事务,包括公交线路、自行车、停车和市政铁路 (MUNI) 等。 SFMTA 的技术解决方案和集成 (TSI) 部门由生产力服务经理 Virdis Gamble 领导,负责解决机构内的技术问题并寻找有助于提高生产力的解决方案。这包括改进业务流程,使 SFMTA 员工的日常工作更加轻松。
挑战
旧金山市交通局 (SFMTA) 面临着纸质业务流程的挑战。由于这些流程的手动性质,该机构在协调和效率方面遇到了困难。凸显这些问题的重大项目之一是 SFMTA 地铁系统的扩建。该项目的供应链流程是通过电子邮件手动管理的,导致流程复杂且耗时。重要的利益相关者经常被排除在对话之外,沟通线索可能会在没有警告的情况下中断,重要的项目有时会丢失,所有这些都会造成问题和延误。该机构需要一个解决方案来确保分配的每个流程和任务都是可跟踪的,以便承包商可以对其工作负责。
解决方案
SFMTA 采用 Nintex 平台来实现其业务流程的数字化和自动化。该机构在过去 8 年里一直使用 Nintex,实现从电子表格到整个企业工作流程的内部和外部流程自动化。选择 Nintex 是因为它易于使用,并且能够在无需代码的情况下创建复杂的工作流程。该机构与 Nintex 合作伙伴 KnowledgeLake 合作扫描该组织的纸质表格和文档,然后与 Nintex 一起将其转换为数字表格和工作流程。该机构还使用 Nintex 实现各种流程的自动化和数字化,例如人力资源替代工作时间表请求、电子返回工作流程和视频监控请求。这使得该机构能够简化流程、跟踪请求并以数字方式存储所有内容。
运营影响
数量效益
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