SPR Therapeutics Revolutionizes Customer Excellence with Next-Gen Cloud Platform
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Rootstock Cloud ERP
- ComplianceQuest EQMS
- Salesforce CRM
- SPRINT® Peripheral Nerve Stimulation system
Tech Stack
- Salesforce Cloud Platform
- Cloud ERP
- EQMS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Innovation Output
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Product Research & Development
Use Cases
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
SPR Therapeutics, founded in 2010 and headquartered in Cleveland, Ohio, is dedicated to designing, manufacturing and commercializing non-opioid, minimally invasive pain treatment options. The company’s SPRINT technology is the only percutaneous Peripheral Nerve Stimulation (PNS) System approved by the FDA to treat both chronic and acute pain. SPR Therapeutics expects its SPRINT system to be the standard of care for pain management. The treatment is non-opioid, reversible, safe, effective and more affordable than the consequences of addictive opioid medications and invasive surgeries. The company is on a mission to provide a minimally-invasive and nonopioid pain management alternative with well substantiated clinical outcomes, and they have a smart and strategic, yet aggressive, growth plan.
The Challenge
SPR Therapeutics, a medical device company specializing in neurostimulation technology, was facing challenges with their internal systems, including CRM, inventory management and quality management. These systems were disconnected, inefficient, and made poor use of critical data. The company was using an assortment of separate unintegrated applications, which led to disconnected silos of information and frustrating inefficiencies. One of the key components of the company’s quality management system was a simple document control application. Another significant problem for the young company was inefficient complaint processing. Handling complaints is an essential part of customer feedback, quality and compliance for any medical device company. Even though sales volume was growing, the company was falling behind on processing and resolving complaints. Complaints were tracked manually, which made it challenging to keep up with every detail.
The Solution
SPR Therapeutics chose Rootstock Cloud ERP and ComplianceQuest EQMS on the Salesforce Cloud Platform as their new technology foundation. Rootstock Cloud ERP is natively built and runs on the Salesforce Cloud Platform. It has the ability to track and trace complete product history, provide lot control and improve efficiencies through automation, especially with inventory and engineering management. ComplianceQuest EQMS is a 100% cloud-based, enterprise-grade solution that streamlines quality, compliance, content and collaboration management initiatives and strategies across diverse, globally based supply chain networks. It also integrates seamlessly with Rootstock Cloud ERP. SPR Therapeutics set out to standardize its quality management system to ensure patient safety and compliance with FDA regulations. The company also adopted Salesforce CRM for its seamless integration with Rootstock on the Salesforce Cloud Platform.
Operational Impact
Quantitative Benefit
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