SPR Therapeutics 利用下一代云平台彻底改变客户卓越服务
公司规模
SME
地区
- America
国家
- United States
产品
- Rootstock Cloud ERP
- ComplianceQuest EQMS
- Salesforce CRM
- SPRINT® Peripheral Nerve Stimulation system
技术栈
- Salesforce Cloud Platform
- Cloud ERP
- EQMS
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Innovation Output
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 医疗保健和医院
适用功能
- 质量保证
- 产品研发
用例
- 预测性维护
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
SPR Therapeutics 成立于 2010 年，总部位于俄亥俄州克利夫兰，致力于设计、制造和商业化非阿片类、微创疼痛治疗方案。该公司的 SPRINT 技术是唯一获得 FDA 批准用于治疗慢性和急性疼痛的经皮外周神经刺激 (PNS) 系统。SPR Therapeutics 希望其 SPRINT 系统成为疼痛管理的标准治疗。该治疗是非阿片类、可逆、安全、有效的，并且比成瘾性阿片类药物和侵入性手术的后果更实惠。该公司的使命是提供一种具有充分证据的临床结果的微创和非阿片类疼痛管理替代方案，并且他们有一个聪明、战略性但又积极的增长计划。
挑战
SPR Therapeutics 是一家专门从事神经刺激技术的医疗器械公司，其内部系统面临挑战，包括 CRM、库存管理和质量管理。这些系统脱节、效率低下，并且关键数据利用不当。该公司使用各种独立的非集成应用程序，导致信息孤岛脱节和效率低下。该公司质量管理系统的关键组件之一是一个简单的文档控制应用程序。这家年轻公司的另一个重大问题是投诉处理效率低下。处理投诉是任何医疗器械公司客户反馈、质量和合规性的重要组成部分。尽管销售量在增长，但该公司在处理和解决投诉方面落后了。投诉是手动跟踪的，这使得跟上每个细节变得具有挑战性。
解决方案
SPR Therapeutics 选择 Salesforce Cloud Platform 上的 Rootstock Cloud ERP 和 ComplianceQuest EQMS 作为其新技术基础。Rootstock Cloud ERP 是在 Salesforce Cloud Platform 上原生构建和运行的。它能够跟踪和追溯完整的产品历史、提供批次控制并通过自动化提高效率，尤其是在库存和工程管理方面。ComplianceQuest EQMS 是一种 100% 基于云的企业级解决方案，可简化跨全球不同供应链网络的质量、合规性、内容和协作管理计划和策略。它还可以与 Rootstock Cloud ERP 无缝集成。SPR Therapeutics 着手标准化其质量管理系统，以确保患者安全并遵守 FDA 法规。该公司还采用了 Salesforce CRM，以便与 Salesforce Cloud Platform 上的 Rootstock 无缝集成。
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