Streamlining Business Transformation with OpenText and MS Office Integration

The customer is a fast-growing global company that specializes in business transformation. They provide a range of solutions and services, such as SAP and OpenText, to help businesses streamline their operations and improve efficiency. With a team of over 4,500 skilled professionals and more than 30 offices worldwide, the company serves a diverse clientele across various industries. They offer ICT services and solutions based on a wide range of technologies, including OpenText, SAP, Microsoft, and more. Their primary goal is to help global enterprises accelerate and streamline their digital transformation.

The client, a rapidly growing global company specializing in business transformation through various solutions and services, was seeking to enhance their services to better meet the needs of their key customers. The company, with over 4,500 skilled professionals and 30+ offices worldwide, provides ICT services and solutions based on a wide range of technologies, including OpenText, SAP, Microsoft, etc. The primary challenge was to integrate OpenText Extended ECM, an enterprise CMS platform that securely governs the information lifecycle by integrating with leading enterprise applications, with Microsoft Office 365. This integration was aimed at expanding the company's services and better matching the needs of its customers.

The solution involved two key integrations: OpenText Extended ECM platform with MS Office 365 and OpenText Content Suite Platform add-on with MS Office Online. The first integration allowed users to create workspaces directly in MS Office 365 and link them with business objects by a determined logic. Users could create any business object (invoice, sales order, etc.) and access it after authentication with Microsoft. The integration also enabled users to navigate to the OpenText workspace without leaving the main application (for example, MS Teams). The second integration enabled users to access content from OpenText via MS Office Online, allowing simultaneous collaboration on creating, editing, and viewing real-time updates inside a single document. This streamlined documentation management as users could introduce changes with just a few clicks instead of manually downloading, editing, and re-uploading files.

• The integration of OpenText with MS Office 365 and MS Office Online has delivered significant operational benefits. It has streamlined day-to-day operations by allowing users to use Microsoft Office 365 applications from a single OpenText interface without the need to switch between multiple applications. It has also improved cross-team real-time online collaboration by establishing the concept of a single digital workspace that includes content, applications, and collaboration tools within one interface. This allows multiple users to work simultaneously on a document to create, edit, and view real-time updates. Furthermore, it has increased the effectiveness of information management by applying governance to content created within Microsoft applications.