Nintex > Case Studies > Streamlining Project Management and Workflow in Healthcare: A Case Study of Klinikum Wels-Grieskirchen Hospital

Streamlining Project Management and Workflow in Healthcare: A Case Study of Klinikum Wels-Grieskirchen Hospital

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Technology Category
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Healthcare & Hospitals
Use Cases
  • Construction Management
  • Inventory Management
About The Customer
Klinikum Wels-Grieskirchen is the fifth-largest hospital in Austria, with 30 departments and institutes. The organization provides healthcare services to more than 75,000 patients every year, making it the principal healthcare provider of Wels, Grieskirchen, and the bordering regions in the Northern part of the nation. The hospital was faced with the challenge of implementing and managing 100 projects at once due to recent reforms in the country that mandated healthcare centers to institute process and infrastructure changes throughout all departments.
The Challenge
Klinikum Wels-Grieskirchen, the fifth-largest hospital in Austria, was faced with a significant challenge during a period of business transformation. The hospital, which cares for over 75,000 patients annually, was tasked with implementing and managing 100 projects simultaneously across its 30 departments and institutes. This was due to recent reforms in Austria that mandated healthcare centers to institute process and infrastructure changes throughout all departments. The hospital needed an agile, centralized project management tool to help organize and track company-wide efforts and help employees retrieve project-related information quickly. Prior to this, the organization had been using a SharePoint platform based on Microsoft SharePoint Foundation for document management.
The Solution
The hospital considered several solution options and ultimately chose Nintex Workflow and Nintex Forms due to several capabilities inherent in the software. The deployment and customization of the solution was managed by local Nintex partner KCS.net, chosen for its extensive domain knowledge around implementation of tailor-made business management solutions using Microsoft SharePoint and Nintex. The solution was deployed in December 2011, and within a few weeks, the first version had been rolled out. The solution, integrated with the existing SharePoint environment, helped speed up internal processes, simplify collaboration throughout the company, and increase productivity in all departments. The workflow solution enabled all employees to create templates, easily handle rights management, automatically distribute emails, and fill out ready-made forms. The solution also improved time management and team collaboration by providing a single repository for documents, projects, and tasks.
Operational Impact
  • The implementation of Nintex Workflow and Nintex Forms, integrated with the existing SharePoint environment, resulted in a streamlined project management process. The solution provided a single repository for documents, projects, and tasks, ensuring that all authorized persons have access to the same information. The tracking of project and team records, and the management of monthly goals and objectives was streamlined through the use of automated emails and a dashboard showing progress against each goal. The Microsoft plugin “ProtokollAufgabenverwaltung” was additionally enabled to provide for optimal management and organization of active projects. This addon allows for automatically creating tasks and activities, then incorporating them directly into a SharePoint task list. Staff can now assign, edit and display tasks in protocols; additionally the task status can be requested at any time.
Quantitative Benefit
  • Speed up internal processes across all departments
  • Simplified collaboration throughout the company
  • Increased productivity across all departments

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