Streamlining Victrack’s Field Inspections with Fulcrum
Customer Company Size
Large Corporate
Country
- Australia
Product
- Fulcrum
Tech Stack
- GPS tracking
- Mobile devices
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Remote Asset Management
- Vehicle Performance Monitoring
Services
- System Integration
- Software Design & Engineering Services
About The Customer
VicTrack is the owner of Victoria’s transport assets, the majority of which are leased to transport operators, and custodian and manager of the remaining assets. Their key activities span telecommunications, land and asset management, rail freight operations and the delivery of major projects. They provide trusted advice to the State and facilitate safe, efficient and reliable integrated transport outcomes for all Victorians.
The Challenge
VicTrack, the owner of Victoria’s transport assets, was facing challenges with their paper-based inspection system. The traditional method brought several issues, including delays in getting the results to the office, the need for manual transcription of information into their maintenance management system, and the need to match up photos captured on digital cameras. Additionally, their spreadsheets were often complicated and subject to tampering by contractors, resulting in a lot of work to extract value from the information. Their Windows Mobile devices required docking in the office for synchronizing and were not necessarily intuitive. The requirement to dock them in the office to get data off them meant days or weeks of data collection was always susceptible to being lost whilst out of the office.
The Solution
VicTrack adopted Fulcrum to streamline their field inspections. The benefits of Fulcrum and the associated cool factor that comes from being able to use a device like a smartphone or tablet, has meant that people want to use Fulcrum over the older, traditional alternatives. The solution allowed them to code inspection checklists with pre-defined values used in their maintenance management system, making the import of recorded information into the system a lot more straightforward. Auto GPS logging of records removed the need for a separate device, eliminating the risk of incorrect recording of location and risks associated with transcribing and sometimes transcoding that information. Collaborative development of forms between admins and field staff meant that all parties have a real stake in the success of the application, leaving minimal risk of the software not being adopted for use. The ability for issues to be recorded and sent through in a structured report format to managers whilst out on site has significantly reduced the lag associated with addressing issues. Visibility rules and set required field options dynamically based on responses means that they are now able to design more intuitive and intelligent forms and can ensure inspectors complete them.
Operational Impact
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