TIBCO Software > Case Studies > Swisscom Integrates to Compete and Transform

Swisscom Integrates to Compete and Transform

Customer Company Size

Large Corporate

Region

Europe

Country

Switzerland

Product

TIBCO ActiveMatrix BusinessWorks
TIBCO Enterprise Message Service

Tech Stack

TIBCO

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements
Revenue Growth

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Business Operation
Product Research & Development

Use Cases

Digital Thread
Process Control & Optimization
Remote Collaboration

Services

Software Design & Engineering Services
System Integration
Training

About The Customer

Swisscom is Switzerland’s leading telecom provider, offering corporate and residential mobile and fixed-line telephony, Internet, and digital TV services. It is also one of the largest IT service providers in Switzerland, building and maintaining infrastructure for mobile and fixed-line telephony, transmitting broadcasting signals, and being active in sectors such as Banking, Energy, Entertainment, Advertising, and Healthcare. Internationally, Swisscom's activities are concentrated mainly in Italy through its subsidiary, Fastweb, one of the largest broadband providers. Swisscom is recognized as one of Europe’s most sustainable companies.

The Challenge

Swisscom faced significant challenges due to intense competition from local Telco operators and over-the-top providers that use local network resources. Additionally, the company was undergoing a rapid transformation to digital business, which necessitated an organizational restructuring and IT platform consolidation. The primary challenge was not only integrating technologies and IT platforms but also integrating people from different divisions to create solutions for the entire company. Without successful integration, Swisscom risked slower product creation, increased costs, and reduced revenues.

The Solution

In 2010, Swisscom decided to use TIBCO as the core technology for its integration platform, based on a product analysis that considered cost, product maturity, stability, and support availability. TIBCO’s ActiveMatrix BusinessWorks was chosen for its ability to reuse functions, thereby speeding up new integrations and reducing time to market. TIBCO Professional Services played a crucial role in supporting Swisscom during the initial setup and later in stabilizing performance. The collaboration with TIBCO helped Swisscom’s employees ramp up on building and managing the production installation, ensuring a smooth and efficient integration process.

Operational Impact

Swisscom's TIBCO solution continuously transmits and receives application data, lowering IT TCO by reducing effort and cost through a common, standardized infrastructure.
The integration platform enables efficient end-to-end business process automation, reducing time to market and improving delivery speed due to enhanced modularization, compatibility, stability, and availability.
Quality has increased as data deficits and inconsistencies on integrated backends can be corrected with ongoing, coordinated exception handling.
The scalable and flexible platform manages huge message volumes, such as the influx of orders and traffic during new product launches like the iPhone.
The integration platform has fostered internal cohesion by integrating not just applications but also people, leading to better mutual understanding and support among different divisions within Swisscom.

Quantitative Benefit

More than 120 IT applications are integrated.
Over 650 integrations have been implemented.
The solution comprises more than 200 components and over 85,000 data mappings.
Handles more than 110 million synchronous and 35 million asynchronous calls every month.