Taimen Partners with Turvo to Enable Collaborative Logistics and Increase Efficiency by 400%
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Turvo Analytics
- Turvo Messenger
- Turvo Pay
Tech Stack
- Data Analytics
- Digital Document Management
- Automated Freight Settlement
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Supply Chain Visibility
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
Taimen Transport is an established North American 3PL (Third-Party Logistics) provider. They are known for their exceptional cradle-to-grave customer service and focus on areas such as automated creation of carrier scorecards through analytics, real-time data visibility into driver location and status, instant uploading and implementation of digital document management capabilities, and faster payment processing to keep partner relationships thriving. Prior to their partnership with Turvo, Taimen had an exhaustive, costly process for handling each of these tasks. In pursuit of more scalability, Taimen recognized the need for a technology-driven culture of excellence and chose to partner with Turvo.
The Challenge
Taimen Transport, a North American 3PL, was struggling with manual supply chain processes that were exhaustive and costly. They had to compile data from multiple carriers, LSPs, and other sources, which was a time-consuming process. Creating carrier scorecards based on manual reviews of performance information was another challenge. They were spending an average of two hours daily on check calls alone. Their processes were rigid and could not handle sudden disruptions. They also had trouble integrating with other systems due to outdated processes. All these challenges were limiting their scalability and growth.
The Solution
Taimen partnered with Turvo to increase efficiency and enable future scalability. They used Turvo's analytics to understand the financial and accounting details that matter most in a business that faces shrinking profit margins. Document management features within Turvo allowed Taimen to better collaborate with other supply-chain partners and beyond. Turvo Messenger replaced the need for an endless email chain, all while taking advantage of @tagging features that reduce clicks and help people work together more efficiently. The partnership ensured business continuity to future-proof Taimen’s supply chains with robust digital and workflow transformation processes, improved customer service, greater speed of execution and increased visibility across all transactions. They also implemented faster payment processing through automated freight settlement capabilities in Turvo Pay for both ACH and paper check payments.
Operational Impact
Quantitative Benefit
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