The Journey towards BI Excellence
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- QlikView
- Qlik Sense
Tech Stack
- BI and data analytics platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Revenue Growth
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- Data Science Services
About The Customer
National Express is the UK’s largest scheduled coach operator and urban bus provider outside of London. The company operates a vast network of coaches and buses, serving millions of passengers each year. National Express is committed to providing high-quality transportation services and continuously seeks to improve its operations and customer satisfaction. To achieve this, the company relies heavily on data and analytics to optimise its performance and understand customer needs.
The Challenge
As the UK’s largest scheduled coach operator and urban bus provider outside of London, National Express faced several challenges related to business intelligence (BI) and data analytics. The company had to deal with manual reporting from various data siloes, which provided limited insights due to reports showing only one aspect of company performance. The reports also had limited flexibility and analytical capabilities, leading to a high 'event-to-action' latency. To overcome these challenges, the company decided to deliver BI as a service.
The Solution
Data Technology partnered with National Express to implement a BI and data analytics platform. The company deployed QlikView into the UK Coach division in 2013 and added QlikView Extranet in 2016 to support UK Coach partner operators. The success of the platform led to the creation of a UK BI Centre of Excellence. As a result, Qlik Sense was deployed in the UK Bus division in 2018. In 2019, the UK Coach division migrated onto Qlik Sense, providing a common set of tools and technologies deployed across all UK divisions and partners.
Operational Impact
Quantitative Benefit
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