The Journey towards BI Excellence
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- QlikView
- Qlik Sense
技术栈
- BI and data analytics platform
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Revenue Growth
技术
- 分析与建模 - 实时分析
适用行业
- 运输
适用功能
- 物流运输
用例
- 车队管理
- 预测性维护
服务
- 数据科学服务
关于客户
National Express is the UK’s largest scheduled coach operator and urban bus provider outside of London. The company operates a vast network of coaches and buses, serving millions of passengers each year. National Express is committed to providing high-quality transportation services and continuously seeks to improve its operations and customer satisfaction. To achieve this, the company relies heavily on data and analytics to optimise its performance and understand customer needs.
挑战
As the UK’s largest scheduled coach operator and urban bus provider outside of London, National Express faced several challenges related to business intelligence (BI) and data analytics. The company had to deal with manual reporting from various data siloes, which provided limited insights due to reports showing only one aspect of company performance. The reports also had limited flexibility and analytical capabilities, leading to a high 'event-to-action' latency. To overcome these challenges, the company decided to deliver BI as a service.
解决方案
Data Technology partnered with National Express to implement a BI and data analytics platform. The company deployed QlikView into the UK Coach division in 2013 and added QlikView Extranet in 2016 to support UK Coach partner operators. The success of the platform led to the creation of a UK BI Centre of Excellence. As a result, Qlik Sense was deployed in the UK Bus division in 2018. In 2019, the UK Coach division migrated onto Qlik Sense, providing a common set of tools and technologies deployed across all UK divisions and partners.
运营影响
数量效益
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