The Royal Victoria Hotel

The Royal Victoria’s 20-year-old Mitel system, with separate analogue voicemail system, needed to be replaced. The hotel required a modern communications solution that would:

Connect the hotel's 160 employees.

Provide call logging to help monitor business performance and control costs.

Provide communications to mobile members of the team such as the night porters.

Improve guest WiFi internet access.

The solution provided for the Royal Victoria was an iPECS UCP Phone system. Specifically, a UCP600 system was chosen because it ofered a cost efective, feature-rich, SIP-connected solution.

The iPECS system allowed the Royal Victoria to retain their existing legacy infrastructure, blending their current analogue technology with IP and SIP. The iPECS system also ofers reliability and resilience, combined with remote and on-site engineering support, ensuring the hotel had complete peace of mind about their ability to make and receive calls 24/7/365.

iPECS utilises SIP connectivity that provided the hotel with significant savings on line rental and call charges, as well as ofering greater flexibility and business continuity. These savings also offset the cost of a dedicated fibre lease line which we set up to allow high speed internet WiFi access to guests and staff within the hotel premises.

• Improvements in business effciency and service to guests.

• Moderately reduced the costs spend on line rental and call charges.