Nintex > Case Studies > Thrifty's Digital Transformation: Streamlining Car Rental Operations with IoT

Thrifty's Digital Transformation: Streamlining Car Rental Operations with IoT

Technology Category

Cybersecurity & Privacy - Identity & Authentication Management

Applicable Industries

Automotive

Use Cases

Livestock Monitoring
Personnel Tracking & Monitoring

Services

System Integration
Training

About The Customer

Thrifty New Zealand is a car rental company owned by the National Roads and Motor Association (NRMA). The company operates across 30 locations with a workforce of around 150 staff members. A few years ago, Thrifty recognized the need to update their outdated, paper-based processes and upgrade their car rental management system. The company appointed a process champion to drive the process improvement efforts and ensure a smooth transition to the new system with minimal disruption to the teams.

The Challenge

Thrifty New Zealand, a car rental company owned by the National Roads and Motor Association (NRMA), was facing operational challenges due to outdated, paper-based processes. The company, with around 150 staff across 30 locations, recognized the need to upgrade their car rental management system. The existing system was not only time-consuming but also lacked easy access to processes for the staff. The management team understood the need for a process champion to drive process improvement efforts and appointed Jackie Reid for the role. The challenge was to ensure a smooth transition to the new car-rental system with minimum effort from the already-busy teams. The teams needed to understand what was changing and how that would impact them.

The Solution

Thrifty New Zealand implemented Nintex Promapp, a process management solution, to streamline their car rental operations. Jackie Reid, who had prior experience with Nintex Promapp, led the transition. The plan involved tagging all processes associated with the car-rental system within Nintex Promapp, allowing teams to identify which processes were affected by the system change. The Thrifty team conducted process discovery workshops with users and software vendors, dividing the processes between each area and examining how they would change post-implementation. Using the outcomes of these workshops, they updated each process to prepare for the system change. The entire process of replacing the car-rental system took just nine months, making it one of the most successful projects the company has undertaken.

Operational Impact

The implementation of Nintex Promapp resulted in a significant transformation in Thrifty's operations. The system tagging function within Nintex Promapp was particularly beneficial, allowing teams to identify exactly which processes were affected by the system change. This led to a smooth transition to the new car-rental system. The head office and senior leadership team were impressed by the seamless execution of the project. Having all processes up-to-date by the go-live date meant that teams had access to reliable processes from the start, resulting in increased team engagement. The organization can now monitor and track that staff find the system extremely useful in their day-to-day activities.

Quantitative Benefit