技术
- 网络安全和隐私 - 身份认证管理
适用行业
- 汽车
用例
- 牲畜监测
- 人员跟踪与监控
服务
- 系统集成
- 培训
关于客户
Thrifty New Zealand 是国家道路和汽车协会 (NRMA) 旗下的一家汽车租赁公司。该公司在 30 个地点开展业务,拥有约 150 名员工。几年前,Thrifty 认识到需要更新过时的纸质流程并升级汽车租赁管理系统。该公司任命了一名流程冠军来推动流程改进工作,并确保顺利过渡到新系统,同时将对团队的干扰降至最低。
挑战
Thrifty New Zealand 是国家道路和汽车协会 (NRMA) 旗下的一家汽车租赁公司,由于过时的纸质流程而面临运营挑战。该公司在 30 个地点拥有约 150 名员工,认识到需要升级其汽车租赁管理系统。现有系统不仅耗时,而且员工无法轻松访问流程。管理团队了解需要一位流程冠军来推动流程改进工作,并任命 Jackie Reid 担任该职位。面临的挑战是确保本已忙碌的团队以最小的努力顺利过渡到新的汽车租赁系统。团队需要了解正在发生的变化以及这将如何影响他们。
解决方案
Thrifty New Zealand 实施了 Nintex Promapp(一种流程管理解决方案)来简化其汽车租赁业务。 Jackie Reid 曾在 Nintex Promapp 工作过,她领导了这次过渡。该计划涉及在 Nintex Promapp 中标记与汽车租赁系统相关的所有流程,从而使团队能够识别哪些流程受到系统更改的影响。 Thrifty 团队与用户和软件供应商举办了流程发现研讨会,在每个领域之间划分流程并检查它们在实施后将如何变化。利用这些研讨会的成果,他们更新了每个流程,为系统变更做好准备。更换汽车租赁系统的整个过程仅用了九个月,使其成为该公司承接的最成功的项目之一。
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