PubNub > Case Studies > VitusVet Leverages PubNub for Real-Time Updates in Veterinary Practices

VitusVet Leverages PubNub for Real-Time Updates in Veterinary Practices

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Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Electrical Grids
  • Healthcare & Hospitals
Applicable Functions
  • Product Research & Development
  • Quality Assurance
Use Cases
  • Real-Time Location System (RTLS)
  • Time Sensitive Networking
Services
  • System Integration
  • Testing & Certification
About The Customer
VitusVet is a client-engagement platform that connects pet owners with their care providers to improve the health and safety of pets. Founded in 2013 by a practicing veterinarian, VitusVet was originally built as an app to allow pet owners to carry their pets' medical records with them on their phones. The platform has evolved to provide a modern way for veterinary practices to manage their daily operations and strengthen customer communication. It offers features like appointment and prescription refill reminders, two-way texting, real-time updates while pets are receiving care, and check-in notifications.
The Challenge
VitusVet, a client-engagement platform for veterinary practices, was facing the challenge of building real-time notifications at scale for their Connect app. The app was designed to facilitate communication between vets and pet owners, but the development of an in-house system for real-time notifications would require substantial resources and time. The company needed a solution that would allow them to quickly and efficiently manage their day-to-day operations, improve customer communication, and ensure that pets receive the highest-quality care. The challenge was to find a way to enable reliable, real-time communication between veterinary practices and pet owners without having to build from the ground up, which would be costly and time-consuming.
The Solution
VitusVet turned to PubNub to power their app’s real-time updates and notifications to pet owners. The integration of the PubNub SDK into their applications allowed VitusVet to serve up a highly valuable and needed feature for their customers, reducing their development time by three months. With PubNub, VitusVet was able to provide real-time visibility for pet owners into their pets' care, improve efficiency for veterinary practices through in-app updates and notifications, and power real-time updates at scale for hundreds of veterinary practices. The solution also enabled veterinary practices to streamline their day-to-day operations by enabling customers to use curbside check-in. Through the app’s real-time features, veterinary staff were notified once customers had arrived for their appointment using check-in and drop-off notifications.
Operational Impact
  • The integration of PubNub into VitusVet's operations has significantly improved the quality of pet care with live in-app updates and notifications. Veterinarians can now send live updates from the exam room to pet owners while pets are undergoing care at the veterinary practice. This real-time connection has been vital for improving patient outcomes and reducing stress for pet owners. The platform also makes it easy for veterinary practices to streamline their day-to-day operations by enabling customers to use curbside check-in. Through the app’s real-time features, veterinary staff are notified once customers have arrived for their appointment using check-in and drop-off notifications. This has helped keep practices running smoothly, especially during busy office hours. Furthermore, the real-time updates have been especially important during the pandemic, providing a convenient way for pet owners to safely notify their veterinary provider when they have arrived, allowing for contactless appointments.
Quantitative Benefit
  • Reduced development time by three months
  • Enabled real-time updates at scale for hundreds of veterinary practices
  • Provided real-time visibility for pet owners into their pets' care

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