A Future You Can Bank on
公司规模
Large Corporate
地区
- Asia
国家
- India
产品
- ARIS Process Transformation & Management Platform
- ARIS Connect
技术栈
- Cloud Computing
- Database Management
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 过程控制与优化
- 监管合规监控
- 质量预测分析
服务
- 系统集成
- 培训
关于客户
IndusInd Bank, based in Mumbai, is India’s first new generation bank. Founded in 1994, it has embodied the spirit of innovation and sound business practices of the ancient Indus Valley Civilization. The bank now boasts more than 1,400 branches and 2,285 ATMs spread across geographical locations. Ranked as the 13th most valuable brand in India, FY18 results show a 28 percent growth in total business. By answering customer needs with new and innovative banking services, IndusInd Bank aims to double profits, clients and branches within the next three years.
挑战
IndusInd Bank, a leading innovator in India's booming FinTech industry, faced several challenges due to its rapid growth and the acquisition of a credit card business. The bank needed to optimize its internal systems and processes to stay lean, fast, and innovative. The challenges included increasing competition and thinner margins on traditional products, rapid business growth and the fast pace of innovation, back-end process inefficiencies, growing regulatory requirements, and the need to make the business future-ready. To continue outcompeting rivals and hitting growth targets, IndusInd Bank knew it needed to shorten innovation cycles and improve its already industry-leading level of personalized services and customer-support speed.
解决方案
In 2010, IndusInd Bank embarked on a digital transformation and chose local Software AG partner ClayLogix and the ARIS Process Transformation & Management Platform to start. The first step of the transformation involved understanding the bank’s data structures, processes, and systems architecture. The bank found opportunities to reduce duplication, eliminate inefficient versioning, and implement standardized templates. Using Software AG’s ARIS, the bank implemented a single point-of-truth database and role-specific portals. By 2015, IndusInd Bank was ready for the next step: a fully digitalized transformation, including all business and IT processes across all departments and contact centers. The bank is also working to roll out ARIS Connect, so customers can reap the benefits of collaboration, mobile enablement, and cloud-ready features.
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