利用物联网加速定制报价：欧洲物料搬运制造商的案例研究
适用行业
- 设备与机械
用例
- 时间敏感网络
关于客户
本案例研究中的客户是一家欧洲物料搬运设备制造商。该公司为欧洲和全球市场的众多行业提供叉车和其他仓库设备和服务。该制造商以其技术的创新使用而闻名，不仅体现在其产品和服务的构成上，还体现在为这些产品提供服务的方式上。该公司每年收到大约 10,000 个来自客户的请求，这些客户希望为至少七种卡车类型指定 140 多个变量，从而产生数千种可能的定制组合。
挑战
这家欧洲物料搬运制造商在为其客户生成定制报价方面面临着重大挑战。该过程非常复杂，涉及数千种可能的配置，并且非常耗时，长达 10 天或更长时间。制造商每年都会收到大约 10,000 个来自客户的此类请求，这些客户希望为至少七种卡车类型指定 140 多个变量，从而产生数千种可能的定制组合。该过程还需要工程师参与计算和审核，往往需要澄清和确认需求，这进一步拖延了过程。此外，从已撰写的报价中找到正确的报价是另一个挑战，因为提案文件可能位于各种服务器和电子邮件系统中的任何一个中。
解决方案
为了应对这些挑战，该公司采用 Nintex Workflow 和 Nintex Forms 来实现动态、上下文敏感、高度自动化的工作流程。由 Nintex 提供支持的特殊设计请求 (SDR) 解决方案已集成到公司现有的 SharePoint 数据存储库中。代表客户的分销商可以通过公司 SharePoint 门户访问动态的、上下文相关的 Nintex 表单。该表格包含照片，仅显示相关选项，并在分销商使用时动态调整这些选项。这有助于确保只开发可行的配置，从而使其余过程顺利进行。完成请求的配置后，Nintex Workflow 会自动将定价数据从制造商的 ERP 系统提取到 SDR 中，并将结果转发给工程师进行审查。 Nintex Form 使用动态汇率数据来显示以当地货币计算的准确定价，考虑到制造商的全球客户群，这是一个至关重要的功能。经理可以通过 Power BI 仪表板跟踪和分析汇总的报价数据。
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